The estimated overall duration from the date of order placement until delivery will be approximately 14 – 21 working days.

If you are placing an order for a specific event or date, please ensure to allow sufficient time for processing and delivery to avoid any disappointment. Unforeseen factors such as order volume, customisation requirements, and shipping destination may also affect the delivery timeframe.

At DELLAMAIRE, we are committed to providing high-quality, custom-made products tailored specifically for you. Due to the made-to-order nature of most of our items, our refund, return, and exchange processes differ from standard retail policies. Refunds and returns are only available under specific conditions, primarily if there is a confirmed manufacturing defect or if the order received is significantly not as described (e.g., receiving a different hairpiece than ordered or a colour that varies significantly from the description).

This policy also applies to our Ready-to-Ship hair products. While these items are available for quicker processing, they are still subject to our strict refund and return conditions to maintain hygiene standards, ensure product integrity, and uphold the high quality of our offerings. This helps us guarantee that every customer receives a product that has not been previously handled or worn.

If you need to request a cancellation, refund, or return, it is essential to follow the guidelines outlined here. Requests that fall outside the allowed timeframe or do not meet our return criteria will not be eligible. For complete details, please refer to our Returns, Refunds, and Order Cancellations Policy.

With proper care, our Raw and Premium Virgin bundles can last 1 to 3 years. Follow these simple tips to maintain its quality and keep it looking beautiful.

WASHING & CONDITIONING

• Wash Sparingly: Clean hair every 7-10 wears with a sulphate-free shampoo and lukewarm water.
• Moisturise: Condition after every wash and apply a deep conditioner monthly to keep hair soft and hydrated.
• Dry Gently: Pat dry with a towel and air dry whenever possible. Use low heat if blow-drying.

STYLING & HEAT

• Limit Heat: Use heat sparingly, applying a heat protectant and using low to medium settings.
• Light Product Use: Opt for lightweight oils or serums for shine; avoid heavy styling products to reduce build-up.

DETANGLING & NIGHT CARE

• Gentle Detangling: Use a wide-tooth comb or soft brush, starting from the ends up.
• Night Protection: If making into a wig, remove before sleeping to prevent unnecessary friction and tangling. If you are using bundles for install, tie hair in a loose braid and use a silk or satin bonnet.

COLOURING & CHEMICAL PROCESSING

• Consult Professionals: For colouring or chemical treatments, consult a stylist to avoid damage.
• Avoid Over-Processing: Space out treatments to protect hair longevity.

STORAGE

• Store Properly: Keep hair in a cool, dry place away from sunlight when not in use.

By following these steps, you’ll enjoy beautiful, long-lasting hair.

When selecting your desired hair length, it’s important to consider your hair texture, as it can affect how the length will appear:

• Straight Hair: Straight hair hangs in a consistent line, so the length you choose will be exactly as it appears. If you’re looking for a specific look, simply choose the length that matches your desired style.
• Wavy Hair: Waves add texture and volume, so the length will appear slightly shorter than straight hair of the same measurement. To achieve a similar look as straight hair, you may need to select a slightly longer length.
• Curly Hair: Curls create more volume and shrinkage, meaning the hair appears much shorter than its actual length. To achieve a specific style or look, you may need to choose a longer length to account for the shrinkage from the curls.

In short, the curlier your hair, the more length you’ll need to reach the same visual effect as straighter hair. Always consider the texture of your hair when choosing the perfect length for your desired look!

For the ideal wig fit, precise head measurements are crucial. Here’s a step-by-step guide on how to measure the essential areas:

1. Circumference: Take a measuring tape and wrap it around your head, starting from your forehead, just above your ears, and around to the nape of your neck. This measurement gives you your overall head size.

2. Front to nape: Measure from your natural hairline at the front to the nape of your neck. This distance indicates how deep the wig cap should be.

3. Ear to ear over top: Measure from the top of one ear, over the crown, to the top of the other ear. This measurement assesses coverage and fit across the top of your head.

4. Nape of neck: Measure from the nape of your neck up to the hairline at the back of your head. This ensures a snug fit at the base.

5. Temple to temple round back: Measure from one temple, around the back of your head, to the other temple. This provides insight into the cap’s roundness and fit.

6. Ear to ear across forehead: Start by measuring from the top of one ear, across your forehead, to the top of the other ear. This will help you determine the width required for the wig cap.

By following these measurement guidelines, you can determine whether you need a small, medium, or large cap size, ensuring a comfortable and secure fit for your wig.