Privacy Policy

At DELLAMAIRE, we prioritise your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data. We encourage you to take a moment to understand our practices regarding your privacy and your rights concerning your personal information.

1. COLLECTION OF PERSONAL INFORMATION

We collect various types of personal information when you interact with our website and services. This includes:

  • Information You Provide: When you make a purchase or create an account, we collect details such as your name, email address, phone number, billing address, shipping address, and payment information. This information is essential for processing your orders and ensuring smooth transactions.
  • Mailing List Subscription: By opting into our mailing list through our website’s pop-up form, you consent to receive updates, promotional offers, and marketing communications via email. You can opt out at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly at hello@dellamairehair.com.
  • Automatically Collected Information: We gather data related to your interactions with our website. This includes your browsing activity, the pages you visit, your IP address, browser type, operating system, and device information. This data helps us understand how you use our website and improve your user experience.

2. USE OF PERSONAL INFORMATION

The personal information we collect is used for various purposes, including:

  • Order Processing: Your data is essential for processing orders, facilitating payments, and delivering products to you efficiently.
  • Communication: We use your contact information to send you order confirmations, shipping notifications, and updates related to your purchase. Additionally, we may inform you about relevant promotions or offers that may interest you.
  • Website Improvement: Your information may also be utilised for analytical purposes, allowing us to assess website performance and user behavior. This helps us enhance our services and optimise your overall customer experience.

3. DISCLOSURE OF PERSONAL INFORMATION

We are committed to protecting your personal information and will only disclose it under certain circumstances:

  • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in fulfilling orders, processing payments, and delivering products. These parties are obligated to protect your information and use it solely for the purposes for which it was shared.
  • Legal Compliance: We may disclose your data if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, property, or safety, or the rights and safety of others.

4. ORDER CANCELLATIONS AND REFUNDS

In the event you choose to cancel an order, your request will be managed according to the guidelines specified in our Refund Policy. The information associated with your order cancellation and refund will be retained in compliance with applicable laws and regulations.

5. SECURITY

We implement a variety of security measures to protect your personal information against unauthorised access, disclosure, or alteration. This includes encryption, firewalls, and secure server hosting. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. We recommend that you remain cautious when sharing personal information online.

6. COOKIES

Our website utilises cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us analyse website traffic and personalise your online experience. By using our website, you consent to the use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings at any time.

7. YOUR RIGHTS

You have several rights regarding your personal information, including:

  • Access and Rectification: You have the right to access the personal data we hold about you and to request corrections if your information is inaccurate or incomplete.
  • Deletion of Data: You may request the deletion of your personal data from our systems, subject to any legal obligations we may have to retain certain information.
  • Exercising Your Rights: If you wish to assert your rights or have any concerns regarding your personal data, please contact us via email at hello@dellamairehair.com. We are committed to addressing your inquiries and concerns promptly.

8. CHANGES TO PRIVACY POLICY

Our Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes and encourage you to review this policy regularly to stay informed about how we protect your information.

9. CONTACT US

For any inquiries or concerns related to your privacy, or to exercise your rights under this Privacy Policy, please reach out to us via email at hello@dellamairehair.com. We are here to assist you and ensure your privacy is protected.

By using our website and engaging with our hair products, you acknowledge that you have read, understood, and accepted our Privacy Policy.