Terms & Conditions

These Terms and Conditions (“Agreement”) govern your use of our website and the purchase of raw and virgin hair products (“Products”) from DELLAMAIRE (“we,” “us,” or “our”). By accessing our website, browsing its content, and making a purchase, you agree to comply with and be bound by these terms. Please read these terms carefully before making any purchase. If you do not agree to these terms, you must refrain from using the website or purchasing our Products.

1. ACCEPTANCE OF TERMS

By using our website or purchasing from DELLAMAIRE, you acknowledge that you have read, understood, and agree to abide by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website.

2. WEBSITE USAGE

a. We grant you a limited, non-exclusive, non-transferable license for personal and non-commercial use of our website.

b. You may not reproduce, distribute, modify, or create derivative works based on our website content without our explicit consent.

c. Any activities disrupting the proper functioning of our website are strictly prohibited.

3. PRODUCT INFORMATION AND DESCRIPTION

Product details and descriptions provided on our website are intended to accurately represent our hair. While we strive for consistency, all our dyed hair is hand-dyed, and slight variations in colour may occur. Additionally, due to factors such as studio lighting and individual monitor settings, the appearance of hair in photos may differ slightly from the actual product. By purchasing from DELLAMAIRE, you confirm that you understand and accept that such variations may occur.

4. ORDERS AND PAYMENT

a. When you place an order through our website, you confirm that you are authorised to use the payment method provided.

b. Payments for orders on our website are securely processed via Stripe, a trusted payment processor. We accept the following payment methods:

• Mastercard
• Visa
• American Express (AMEX)
• Discover
• PayPal
• Klarna
• Apple Pay
• Google Pay

c. Stripe processes your payments in compliance with industry standards for security and data protection. By using these payment methods, you confirm that you are familiar with and accept the relevant payment provider’s terms and conditions.

d. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase and inaccuracies or errors in product or pricing information.

5. SHIPPING AND DELIVERY

It’s important to understand the specific terms and conditions related to shipping and delivery:

5a. Processing Time:

• After you’ve successfully placed an order, please note that it will take approximately 2 – 4 weeks to process your order. For products advertised as “Ready to Ship,” processing time is reduced to 1 – 2 working days.

• Factors such as order volume and product availability may influence processing time.

• We are dedicated to efficiently processing orders to ensure prompt delivery.

5b. Delivery Time:

• Following the processing period, orders within the UK will typically be delivered within 5 working days. For international orders, delivery can be expected within 10 working days.

• Delivery times may vary depending on factors such as shipping destination, chosen shipping carrier, and unforeseen events affecting the delivery process.

5c. Total Duration:

• The estimated overall duration from the date of order placement until delivery will be approximately 4 – 5 weeks. Products advertised as “Ready to Ship” will typically be delivered within 5 – 12 working days, depending on location.

• This timeline encompasses both processing time and estimated delivery periods.

5d. Notifications and Tracking:

• Once your order has been processed and shipped, we will send you a notification with tracking details.

• You can use the provided tracking information to monitor the progress of your delivery.

5e. Potential Delays and External Factors:

• Despite our efforts to meet estimated delivery times, delays can occur due to factors beyond our control, including weather conditions, customs procedures, and delays imposed by the chosen shipping carrier.

• We will communicate any significant delays affecting your delivery.

5f. Orders with Multiple Products:

• If your order includes multiple products with varying colours and textures, lead times may be affected.

• Products advertised as “Ready to Ship” will be dispatched together.

• Products with a lead time of 2 weeks or more will also be shipped together as part of the same order.

• However, if a customer purchases both “Ready to Ship” products and those with longer lead times, they will not be shipped together. The “Ready to Ship” products will be dispatched separately.

• In the event of separate shipments, each product will be provided with its unique tracking information.

5g. Address Modifications:

• Should you need to change the shipping address after placing your order, please reach out to our customer service promptly.

• Address changes may influence delivery timing and could incur additional charges if applicable.

We encourage you to carefully consider these shipping and delivery terms before finalising your purchase. For inquiries or concerns regarding shipping and delivery, please don’t hesitate to contact our customer service at hello@dellamairehair.com.

5h. Customs Fees and Import Duties:

• For international orders, please note that customs fees, import duties, taxes, or other charges imposed by the destination country are not included in the purchase price or shipping cost.

• These fees are the sole responsibility of the customer and must be paid upon arrival of the order in the destination country.

• DELLAMAIRE is not liable for any delays caused by customs processing or for any additional charges incurred during the import process.

• We recommend contacting your local customs office for more information on potential fees prior to placing an order.

6. RETURNS, REFUNDS, AND ORDER CANCELLATIONS

Please refer to our Returns, Refunds, and Order Cancellations Policy for more details on our approach to returns, refunds, order cancellations, and eligibility requirements.

7. CUSTOMISE YOUR HAIR

a. Customisation Options: Customers have the flexibility to customise Bundles, Closures, Clip-ins, Frontals, and Wigs according to their preferences on our website’s dedicated “Customise Your Hair” page.

b. Colour Choices:

• Solid Colour: Customers can opt for a single, solid colour for their hairpiece.

• Dark Roots with Main Colour: For a natural look, customers can choose dark roots combined with their preferred main colour.

• Two-Tone Ombre: Customers can select a two-tone ombre effect, featuring a gradual transition between two complementary colours, typically blending a darker shade at the roots that gradually lightens towards the ends.

c. Hair Samples for Colour Selection:

• For those wishing to double-check the perfect hair colour match, we offer hair samples in a variety of colours.

• Each sample costs £1.99 for both UK and international customers.

• UK Customers: Hair samples purchased separately within the UK will be sent via Royal Mail 1st Class, with a flat shipping fee of £1.99.

• International Customers: Hair samples purchased separately for international delivery will be shipped with a flat shipping fee of £5.99.

• Due to hygiene reasons, hair samples are non-returnable.

d. Double-Checking Selections: It is imperative that customers thoroughly review and confirm their chosen customisations before proceeding to checkout. To proceed, customers must check a confirmation box, signifying that they have carefully reviewed and fully understand their selections.

e. Inspiration and Visualisation:

• Pinterest Inspiration: For added inspiration, customers can visit our Pinterest account linked on the “Customise Your Hair” page, showcasing an array of images featuring various hair customisations.

• Clarification on Inspiration Images: While the Pinterest images serve as inspiration, they may not precisely reflect the colours available on our website. These images are sourced from Google and are intended for inspirational purposes only.

• Hair Colour Swatch: Alongside the inspiration images, customers will find a hair colour swatch adjacent to each image, providing a closer representation of the colours offered on our website.

f. Consistency Disclaimer: While we strive to maintain consistency in customisations, it’s essential to acknowledge that variations may occur due to the inherent nature of hair colouring.

g. Responsibility of the Customer: Customers bear the responsibility of ensuring the accuracy and suitability of their chosen customisations before finalising their order.

By proceeding with the customisation and purchase of hair products, customers confirm their understanding and acceptance of the customisation process as outlined above.

8. INTELLECTUAL PROPERTY

All content on our website, including text, images, graphics, and logos, is safeguarded by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify any content without our explicit consent.

9. LIMITATION OF LIABILITY

a. While we endeavour to provide accurate and high-quality Products, we hold no liability for indirect, incidental, or consequential damages resulting from Product use.
b. Our liability is limited to the purchase price of the product.

10. GOVERNING LAW

This Agreement is subject to the laws of the UNITED KINGDOM. Any disputes arising from or related to this Agreement fall under the exclusive jurisdiction of the courts in the UNITED KINGDOM.

11. CHANGES TO TERMS

We retain the right to modify or update these Terms of Service without prior notice. Changes become effective upon posting on our website. You are responsible for periodic review of these terms.

By accessing our website and purchasing from DELLAMAIRE, you confirm that you comprehend, accept, and agree to these Terms of Service. For inquiries or concerns, kindly contact our customer service at hello@dellamairehair.com.